This information is not in any way to put down other facilities, in fact our Triangle area is one of the best around for pet care facilities that have great reputations for care. We have never heard of any malicious lack of care or unsanitary facilities in this area and we are fortunate to have this. We have put this information together to help some understand that when it comes to comparing housing or boarding facilities the Camp setup, routine, and staffing just cannot be compared. As a privately owned business we and have the ability to make on site decisions unlike places that are franchised and operated for investment purposes, not for lifelong passions. Please understand the nature of this information.

• We start each morning at 7 am. Everyone goes out for a potty, just like home; they also have the opportunity for pack greetings and a little social time. Unlike other places that only take out ones that pay extra.
• We feed those that eat in the morning their own diet at no extra charge and monitor their eating. We have a detailed routine if someone is not eating. We don’t feed a kennel diet like so many as this disrupts their digestive system.
• We administer any medication as instructed with no extra charge.
• We allow 1 hour after eating and then a full day of playtime starts for everyone. Other places rotated dogs in playgroups for short periods of time. Cutting down on actual socialization.
• Throughout the day campers are all cared for individually even though we accommodate many campers. Any special needs are met as well as close attention to the happiness and comfort they have in their playgroup. A minimum of 4 -5 hours of play is in this block alone. Unlike places that force paid play groups or leave dogs in all day.
• Campers that are not as fond of large play groups are given the opportunity to hang out with inside staff. Never are they put in their rooms and left for the day or put in a confined space.
• We feed their evening meal after a minimum of one hours rest after playtime and then allow them to rest and digest before going out again. Clock watching with food intake is not a normal with kennels.
• We record every camper’s food intake and have a protocol for anyone not eating that includes, hand feeding, adding approved things like yogurt, cheese whatever is needed to help them be comfortable to get their nutrition. Other places don’t record times this way or allow staff to spend time working with dogs to make them comfortable.
• Beginning at 8 pm we take everyone out again for potty. In this pack group they are allowed to play again and socialize to alleviate alone time again. Other places do not allow evening time for going out after eating.
• We provide the necessary medical care and attention needed no matter what medical need. Extra time for feedings, hand feeding, adding yogurts, providing something for pills when needed all without extra charges. Other places charge for meds and would never absorb costs of Peanut Butter, Pedialite, yogurt and other things that help campers when they need it.
• Our staff finishes up between 10 – 11pm, locks up and leaves for the night. Most other places leave around 7. We have a caretaker that sleeps on the premises and is there for major emergencies or just in case a camper needs to be checked on late at night (this does happen). Most places lock up and leave around 7pm and have no one there the rest of the night.
• We started this way in 1996 and the staffing routine has not wavered seven days per week, 365 days per year and never will. Even holidays are fully staffed and follow our normal routine. Others vary with the occasion.
• Our staff is all certified in First Aid, Emergency Care & CPR and are all are trained in behavior. The training is both in house and in outside courses. Other places issue in house certificates one time.
• We maintain a minimum of 15 staff members at all times and 80% are full time employees. Staff are hired with a career in mind, or career step into the animal world. We dedicate a considerable amount time and financially resources into training for all staff. Other places hire seasonal help and do not invest in their employees.
• Our staff keeps up with a mountain of paperwork and reports. Everything from potty breaks, feedings, medications and behavior are all recorded with times dates and initials of the staff. This is above and beyond what is required by licensing.
• Our facility is state of the art and was designed by me and custom built in 2001. We have over 14,000 square feet indoors with no chain link or kennels, 11 heating and air units, emergency backup power, 24 hour monitored security, a 24 hour recording surveillance system with 16 cameras, surgical grade flooring on all interior floors, built in steam cleaning, and that’s just a few inside amenities. Over 15,000 square feet of outside play groupings and another ½ acre of open play area. We know that hands down we are the triangles best and largest facility and from what we have found nothing on the entire East Coast compares.
• We have designed an innovative program for severe separation anxiety dogs that was introduced to our inspector with the NCAD in 2008 as an in place program. We tested for 10 years the community overnight rooms. With many of our current customer’s permission we provided community overnight environments for certain campers. Many campers that had severe separation anxiety were so stressed once the social time was over they could not settle down in their individual rooms. This stress was concerning to us as we know that stress can bring on physical problems due to the emotional upset. So we set up an environment that was free of personal items and large enough to accommodate a few campers together. Over time 96% of the campers we put there calmed down and were able to get a good night’s sleep free from the stress of being alone. The few campers that this did not work for were never aggressive or destructive and we discussed other options with their parents. This program is not in any way open to all campers however we have helped many campers alleviate severe separation anxiety with this. The only way community rooms are available is after we have observed the behavior of each camper enough times to feel comfortable with them being together over night. It is also discussed with parents and permission is given first. This is not offered anywhere else and the reason is the expertise that is involved.

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